Info you need right at your fingertipsIt takes just minutes to find what you need
We created it just for you: a one-stop shop for tips and tools to make our plans the easiest you work with. You can log in any time by going to the site and logging in using your Tax ID number and the Tax ID zip code. You’ll want to make sure we have an email address for you so you we can let you know when new articles are added (usually once a month). Our simple Search tool is faster and easier than picking up the phone. You’ll find articles about all sorts of commonly asked questions. You can even search for groups near you who have our plans.
In the blink of an eyeOnline claims and lab orders are fast and easy
You can file claims and place eyewear orders using our Online Claims System. If you don’t have a log-in yet, fill out and submit our registration form. You’ll be assigned a secure log-in and password so you can manage all your transactions right through the site. Most people tell us our system is the easiest of its kind. But if you need more help, training tools are right there on the site. In most cases, you can just follow the steps in the system to find member info and file claims.
Smarty pantsLearning tools there if you need them
The truth is, you probably won’t need a lot of help to get started with us. Our providers tell us our systems are the easiest to use. When and if you need training, though, we have a variety of self-serve tool available. When you first join the network, you’ll get a welcome letter with details on how to access EyeMed Basics, an online overview of our program (which you can review any time on Provider Focus). Systems training is available in two places: on Provider Focus and under the Training menu in the Online Claims System. You’ll find printable user guides and step-by-step demos.
Say helloVisit us at industry events
We travel all over the country to attend industry events, where we have the chance to meet you in person. We look forward to seeing you at one of these upcoming events: In October ... American Academy of Optometry In November ... Monterey Symposium and North Carolina