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You can find answers to most of your questions on inFocus. If you prefer email or phone, it’s easy to get in touch with us.

Email us (for providers only)

Call us at 888.581.3648 between the hours of 7:30 a.m. and 11 p.m. Monday through Saturday, or between 11 a.m. and 8 p.m. on Sunday.

Fax hard copy claims to 866.293.7373 or mail them to PO Box 8504, Cincinnati, OH  45040-7111.
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    million members

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    % in-network utilization

  • 99

    % of claims paid within 11 days

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Provider contact us

We’re here to help

You can find answers to most of your questions on inFocus. If you prefer email or phone, it’s easy to get in touch with us.

Email us (for providers only)

Call us at 888.581.3648 between the hours of 7:30 a.m. and 11 p.m. Monday through Saturday, or between 11 a.m. and 8 p.m. on Sunday.

Fax hard copy claims to 866.293.7373 or mail them to PO Box 8504, Cincinnati, OH  45040-7111.